Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any faulty, damaged or incorrect item can be returned in accordance with your statutory rights.
How to return
Start your return through our returns portal. Once your return is approved, you’ll receive the returns address and instructions on how and where to send your package.
Customers are responsible for the cost of return postage. Please include your order number inside the parcel so we can identify your order. Items sent back to us without first requesting a return through the portal will not be accepted.
For returned items that are not faulty, damaged or incorrect, a £3.50 restocking fee will be deducted from your refund to cover handling and processing costs.
Exceptions / non-returnable items
For hygiene reasons, our cycling socks are supplied in sealed packaging and cannot be returned or exchanged once the seal has been opened or removed, unless the item is faulty, damaged or incorrect on arrival.
Please inspect your order on delivery. If there’s an issue with your item, start a return through the returns portal as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method, less any applicable return postage costs and the £3.50 restocking fee where applicable. Please note it can take some time for your bank or card provider to process and post the refund.